Client Service & Scheduling Concierge

H&R Block, Inc.; Osburn (ID); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and support tax professionals in a fast-paced office environment. You will handle phones, scheduling, and ensure a high level of client satisfaction across in-person, phone, and virtual interactions.

The role focuses on delivering friendly, personalized service, coordinating with tax professionals, and maintaining a clean, organized office with the team. Franchise settings apply.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and manage time effectively.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office software.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the appropriate tax professional for their needs.
• Schedule clients per their preferred times.
• Ensure client needs are met during service (in person, by phone, or virtually).
• Maintain office cleanliness and organize resources with the team.
• Perform additional duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organization & time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and support tax professionals in a fast-paced office environment. You will handle phones, scheduling, and ensure a high level of client satisfaction across in-person, phone, and virtual interactions.

The role focuses on delivering friendly, personalized service, coordinating with tax professionals, and maintaining a clean, organized office with the team. Franchise settings apply.