Client Services Concierge — Fast-Paced Reception

H&R Block, Inc.; Croswell (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professionals. You will assist with scheduling and ensure client needs are met whether in person, by phone, or virtually.

This fast-paced role requires solid organizational and multitasking skills, plus proficiency in Microsoft Office. The franchise emphasizes a friendly, welcoming atmosphere and high-quality service.

Qualifications

• Experience in fast-paced environment and customer service settings.
• Strong organizational and time-management abilities.
• Ability to multi-task across calls, scheduling, and in-person assistance.

Responsibilities

• Answer phones and greet clients in a personalized, friendly way.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by them.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned by franchise owner.

Skills

Customer service

Multitasking

Communication

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professionals. You will assist with scheduling and ensure client needs are met whether in person, by phone, or virtually.

This fast-paced role requires solid organizational and multitasking skills, plus proficiency in Microsoft Office. The franchise emphasizes a friendly, welcoming atmosphere and high-quality service.