Client Service Concierge: Reception & Scheduling

H&R Block, Inc.; Jesup (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to assist clients, answer calls, greet guests, and coordinate scheduling while ensuring excellent service. This role emphasizes helping clients navigate tax-related services and connecting them with the right tax professional.

The position offers opportunities to build client relationships and work across in-person, phone, or virtual channels within a franchise environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to assist clients, answer calls, greet guests, and coordinate scheduling while ensuring excellent service. This role emphasizes helping clients navigate tax-related services and connecting them with the right tax professional.

The position offers opportunities to build client relationships and work across in-person, phone, or virtual channels within a franchise environment.