Client Service Concierge – Fast-Paced Receptionist

H&R Block, Inc.; Rutherfordton (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and schedule appointments. You will help ensure all client needs are met across in person, phone, or virtual service channels, working in a fast-paced, dynamic franchise environment.

The role emphasizes friendly client interactions, organization, and teamwork, with the opportunity to gain exposure to tax services and cross-functional coordination within the office network.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multitasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and schedule appointments. You will help ensure all client needs are met across in person, phone, or virtual service channels, working in a fast-paced, dynamic franchise environment.

The role emphasizes friendly client interactions, organization, and teamwork, with the opportunity to gain exposure to tax services and cross-functional coordination within the office network.