Client Service Concierge — Fast-Paced Receptionist

H&R Block, Inc.; Salem (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to welcome clients and support our tax professionals. You’ll greet clients, answer phones, and help connect customers with the right tax expert for their needs.

You will schedule appointments, ensure client needs are met across in-person, phone, or virtual channels, and keep the office organized. Experience in customer service and a fast-paced environment is preferred.

Qualifications

• Experience in a fast-paced environment.
• Previous customer service experience.
• Ability to multi-task and stay organized.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by clients.
• Help ensure all clients' needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to welcome clients and support our tax professionals. You’ll greet clients, answer phones, and help connect customers with the right tax expert for their needs.

You will schedule appointments, ensure client needs are met across in-person, phone, or virtual channels, and keep the office organized. Experience in customer service and a fast-paced environment is preferred.