Client Retention Specialist — B2B Voice AI Solutions

Paired; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A global staffing and recruiting agency is looking for a Retention Specialist to support clients using B2B Voice AI solutions. The role involves de-escalating client issues and ensuring customer satisfaction. Candidates should have over 3 years in client relations, excellent communication skills, and experience with CRM tools. This position emphasizes empathic engagement and problem-solving to prevent client churn, all while working in a fast-paced startup environment.

Qualifications

• 3+ years of experience in retention, customer success, account management, or client relations.
• Proven experience handling escalations, refunds, or sensitive client situations.
• Excellent verbal and written English; neutral accent required for video calls.
• Experience with CRMs, Slack, and project management tools.

Responsibilities

• Communicate directly with clients via video calls to understand concerns and resolve escalations.
• De-escalate situations, rebuild client confidence, and retain clients using empathy and professionalism.
• Analyze client journeys to identify miscommunications or process gaps and provide actionable solutions.
• Collaborate with cross-functional teams to ensure client issues are resolved effectively.

Skills

Retention strategies

Emotional intelligence

Active listening

Problem-solving

Tools

CRM software

Slack

Project management tools

Job description

A global staffing and recruiting agency is looking for a Retention Specialist to support clients using B2B Voice AI solutions. The role involves de-escalating client issues and ensuring customer satisfaction. Candidates should have over 3 years in client relations, excellent communication skills, and experience with CRM tools. This position emphasizes empathic engagement and problem-solving to prevent client churn, all while working in a fast-paced startup environment.