Client Project Lead: Relationship & Delivery

Pace Analytical Services, LLC; Huntersville (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

Pace Analytical Services, LLC is seeking a Client Project Manager I to oversee client projects, manage onboarding, sample receipts, and reporting to client specifications. You will coordinate with lab functions, sales, and client teams to ensure timely, compliant delivery.

The role emphasizes strong customer service, proactive issue resolution, and cross-functional collaboration. A bachelor’s degree and two years of customer service experience are required.

Qualifications

• Bachelor's degree in business, chemistry, biology, or related field.
• Two years of customer service experience.
• Continued employment requires active licenses/certifications.
• Strong knowledge of customer service principles and regulations.

Responsibilities

• Onboards new clients and sets up initial client profile and data in LIMS.
• Maintains strong client relationships and serves as primary contact for inquiries.
• Monitors project status and ensures timely completion of client work and reporting.
• Prepares and delivers project status reports on progress, risks and issues.

Skills

Customer service

Regulatory knowledge

Computer applications

Oral presentations

Program planning

Business English

Education

Bachelor's degree in business administration, chemistry, biology, or closely related field

Job description

Pace Analytical Services, LLC is seeking a Client Project Manager I to oversee client projects, manage onboarding, sample receipts, and reporting to client specifications. You will coordinate with lab functions, sales, and client teams to ensure timely, compliant delivery.

The role emphasizes strong customer service, proactive issue resolution, and cross-functional collaboration. A bachelor’s degree and two years of customer service experience are required.