Client Growth & Retention Manager - Health Plans

Baylor Scott & White Health; Lansing (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) match up to 5%

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health seeks a Client Manager 2 to bridge sales and account management for large employer group clients. You’ll develop profitability-focused strategies, drive retention and growth, and act as a strategic liaison between clients and the health plan.

Ideal candidates have 5+ years in HMO or group health insurance, strong client service experience, and the energy to deliver exceptional service and innovation.

Qualifications

• Experience in HMO, group health insurance, or marketing/public relations is required.
• At least two years of client/account service experience is needed.
• Seasoned sales and service professional with ability to understand client needs.
• Ability to prioritize workload and set expectations to deliver high client satisfaction.

Responsibilities

• Develops sound sales strategies focused on retention and growth.
• Serves as a lead strategic contact between the assigned clients and the health plan.
• Seeks out community service or business networking opportunities in the community.
• Maintains contact and communication with leadership regarding account activities.
• Runs financial reports or performs basic financial investigation on utilization data and market research study.

Skills

Sales strategies

Public relations

Client service

Account management

Education

Bachelor's degree

Job description

Baylor Scott & White Health seeks a Client Manager 2 to bridge sales and account management for large employer group clients. You’ll develop profitability-focused strategies, drive retention and growth, and act as a strategic liaison between clients and the health plan.

Ideal candidates have 5+ years in HMO or group health insurance, strong client service experience, and the energy to deliver exceptional service and innovation.