Client-Focused Banking Associate

JPMorgan Chase; City of Poughkeepsie (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorgan Chase in New York is seeking an Associate Banker to welcome clients, understand their financial needs, and guide them to appropriate banking solutions. In this role you will represent the bank's culture with hospitality and use cutting-edge digital tools to enhance service.

You will build trusted relationships, educate clients on accounts and mobile banking, and support branch operations while complying with policies and procedures. Strong communication and teamwork are essential.

Qualifications

• Strong client-service orientation and ability to exceed client expectations.
• Proven ability to build trusted relationships with clients.
• Clear, courteous communication to understand and help clients.
• Effective problem-solving with attention to detail.
• Collaborative team player delivering seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow using the tablet and scheduling meetings.
• Open and service accounts while following policies and regulatory requirements.
• Educate clients on day-to-day banking and self-service options like Chase Mobile App and Chase.com.
• Build meaningful relationships by listening, asking questions, and sharing product knowledge with the team.
• Support branch operations, including cash handling and ATM processes, in compliance with policies.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Learning agility

Cash handling

Education

High school diploma or GED

Job description

JPMorgan Chase in New York is seeking an Associate Banker to welcome clients, understand their financial needs, and guide them to appropriate banking solutions. In this role you will represent the bank's culture with hospitality and use cutting-edge digital tools to enhance service.

You will build trusted relationships, educate clients on accounts and mobile banking, and support branch operations while complying with policies and procedures. Strong communication and teamwork are essential.