Client Experience Banker (Associate)

JP Morgan Chase; Fredericksburg (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health care coverage

Retirement plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase is seeking an Associate Banker to join our branch team. You will represent our brand with hospitality, delivering attentive service, and leveraging digital tools to help clients manage their finances and achieve their goals.

In this role you will build trusted relationships, educate clients on products, open new accounts, and collaborate with the branch team to exceed service standards while adhering to policies and regulatory requirements.

Qualifications

• Put clients first and provide attentive, friendly service.
• Build trusted relationships with clients.
• Engage clients through clear, polite communication; anticipate needs.
• Resolve client issues quickly and accurately with attention to detail.
• Elevate client experience by collaborating with branch team to deliver seamless service.
• Learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and guiding them through lobby processes.
• Exceed client expectations by servicing accounts, including opening new accounts, while following policies and regulatory requirements.
• Educate clients on day-to-day banking and digital self-service options (Chase Mobile App, Chase.com, ATMs).
• Build meaningful client relationships by listening, asking questions, and offering product solutions.
• Perform branch operations and cash handling in line with bank policies.

Skills

Client-centric service

Relationship building

Effective communication

Issue resolution

Team collaboration

Product knowledge

Low-level cash handling or service

High school diploma or GED

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking an Associate Banker to join our branch team. You will represent our brand with hospitality, delivering attentive service, and leveraging digital tools to help clients manage their finances and achieve their goals.

In this role you will build trusted relationships, educate clients on products, open new accounts, and collaborate with the branch team to exceed service standards while adhering to policies and regulatory requirements.