Client-First Relationship Banker

JPMorgan Chase; Harrisburg (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase through its Chase Branch network seeks an Associate Relationship Banker to welcome clients, offer solutions, and deliver exceptional service using banking technology. You will build relationships, explain products, and connect clients to branch experts while complying with regulations.

The role emphasizes customer-focused service, teamwork, and ongoing learning of banking solutions to assist clients in achieving their financial goals.

Qualifications

• High school diploma or GED required.
• Excellent communication and interpersonal skills.
• Ability to learn banking solutions and explain them clearly.
• Willingness to work weekends and some evenings.
• Experience in Retail or Financial Services preferred.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust - ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Communication

Financial knowledge

Problem solving

Education

High school diploma or GED

College degree preferred

Tools

Chase Mobile App

Chase.com

ATMs

Job description

JPMorgan Chase through its Chase Branch network seeks an Associate Relationship Banker to welcome clients, offer solutions, and deliver exceptional service using banking technology. You will build relationships, explain products, and connect clients to branch experts while complying with regulations.

The role emphasizes customer-focused service, teamwork, and ongoing learning of banking solutions to assist clients in achieving their financial goals.