Branch Relationship Banker – Customer Experience

Fairygodboss; Powell (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase seeks an Associate Relationship Banker to welcome clients in-branch, understand financial needs, and offer thoughtful solutions using Chase technology. You will build trust through clear, friendly service and collaborate with experts for specialized needs.

The role emphasizes risk and regulatory compliance while delivering memorable customer experiences and promoting Chase products and services in a dynamic branch environment.

Qualifications

• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.
• Experience in delivering client-focused banking solutions is a plus.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust - ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client relationship building

Excellent communication

Problem solving

Attention to detail

Risk & compliance awareness

Teamwork

Education

High school diploma / GED

College degree

Job description

JPMorgan Chase seeks an Associate Relationship Banker to welcome clients in-branch, understand financial needs, and offer thoughtful solutions using Chase technology. You will build trust through clear, friendly service and collaborate with experts for specialized needs.

The role emphasizes risk and regulatory compliance while delivering memorable customer experiences and promoting Chase products and services in a dynamic branch environment.