Client-Centric Relationship Banker

JPMorgan Chase & Co.

Burlingame (CA)

On-site

USD 60,000 - 75,000

Full time

3 days ago

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Job summary

JPMorgan Chase & Co. is seeking an Associate Relationship Banker to welcome clients, understand their financial needs, and offer thoughtful solutions in a Chase branch. You will leverage banking solutions and technology to enhance the client experience while building lasting relationships.

The role requires delivering exceptional service, clear communication, and adherence to banking regulations, with flexibility for weekend/evening branch hours.

Qualifications

Excellent customer service and relationship-building skills.
Clear, polite communication to understand and address client needs.
Ability to resolve client issues with attention to detail and accuracy.
Compliance with banking policies, procedures, and regulatory requirements.

Responsibilities

Put clients first with attentive, friendly service in a welcoming branch environment.
Engage in consultative dialogue to tailor financial solutions for clients.
Assist walk-in and scheduled clients in person and by phone to build lasting relationships.
Educate clients on technology solutions like the Chase Mobile App and Chase.com.
Learn products and procedures quickly to advise on banking solutions and connect to experts.
Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Communication

Financial knowledge

Problem solving

Education

High school degree / GED

College degree preferred

Tools

Chase Mobile App

Chase.com

Job description

The role requires delivering exceptional service, clear communication, and adherence to banking regulations, with flexibility for weekend/evening branch hours.

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