Client Experience Specialist - Tax Season Front Desk

H&R Block, Inc.; Arab (AL); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Huntsville, AL. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals. This in-person role offers training and growth toward tax preparation or office leadership.

The position requires strong communication, multitasking, and a client-first mindset, with availability during tax season evenings and weekends. Experience in customer service is preferred.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Client service

Communication skills

Multitasking

Attention to detail

Basic computer skills

Evenings & weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Huntsville, AL. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals. This in-person role offers training and growth toward tax preparation or office leadership.

The position requires strong communication, multitasking, and a client-first mindset, with availability during tax season evenings and weekends. Experience in customer service is preferred.