Client Experience & Front Desk Specialist (Tax Season)

H&R Block, Inc.; Rainbow City (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Alabama seeks a seasonal Client Service Professional to greet clients, manage check-ins, and support daily office operations in person. You will coordinate scheduling, assist tax professionals, and help maintain a welcoming environment during peak tax season.

The ideal candidate communicates well, multitasks effectively, and handles confidential information with care. Prior customer service or hospitality experience is a plus, with availability evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with team collaboration.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-focused service

Interpersonal communication

Multitasking

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Alabama seeks a seasonal Client Service Professional to greet clients, manage check-ins, and support daily office operations in person. You will coordinate scheduling, assist tax professionals, and help maintain a welcoming environment during peak tax season.

The ideal candidate communicates well, multitasks effectively, and handles confidential information with care. Prior customer service or hospitality experience is a plus, with availability evenings and weekends.