Client Experience Specialist - In-Person Receptionist

H&R Block, Inc.; Francis E. Warren Air Force Base (WY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonable Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals.

This in-person role offers training and growth toward tax preparation or leadership opportunities. Responsibilities include greeting clients, answering calls, coordinating appointments, and maintaining a professional office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phones, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake processes.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Interpersonal communication

Multitasking

Office organization

Basic computer skills

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonable Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals.

This in-person role offers training and growth toward tax preparation or leadership opportunities. Responsibilities include greeting clients, answering calls, coordinating appointments, and maintaining a professional office environment.