In-Office Client Services & Reception Specialist

H&R Block, Inc.; Pearl (MS); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, assist with daily office operations, and support tax professionals.

This in-person role offers training and potential growth into tax preparation or office leadership. Responsibilities include greeting clients, answering calls, processing check-ins, maintaining a tidy office, and protecting confidential information.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for clients and team.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Computer basics

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, assist with daily office operations, and support tax professionals.

This in-person role offers training and potential growth into tax preparation or office leadership. Responsibilities include greeting clients, answering calls, processing check-ins, maintaining a tidy office, and protecting confidential information.