Client Experience Concierge (In-Office Receptionist)

H&R Block, Inc.; Waupaca (WI); On-site; USD 17,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and potential growth into tax preparation or leadership within the office.

You will be the friendly face, handle check-ins and document intake, and collaborate with tax professionals to ensure a smooth client experience while maintaining confidentiality.

Qualifications

• Experience in fast-paced, client-focused work settings.
• Strong interpersonal and communication skills; ability to collaborate with teammates and serve clients professionally.

Responsibilities

• Greet clients and be the welcoming face of the office.
• Answer calls, schedule appointments, and match clients with appropriate tax professional.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals and staff for smooth daily operations.
• Handle client information with confidentiality and discretion.

Skills

Client-centric environment

Interpersonal communication

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and potential growth into tax preparation or leadership within the office.

You will be the friendly face, handle check-ins and document intake, and collaborate with tax professionals to ensure a smooth client experience while maintaining confidentiality.