Client Experience Specialist — In-Office Receptionist

H&R Block, Inc.; Wheaton (IL); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Training and development opportunities

Job summary

H&R Block seeks a seasonal Client Service Professional / Receptionist to greet clients and handle scheduling. This in-person role supports daily office operations and partners with tax professionals.

Training is provided, and this position can lead to tax preparation or office leadership opportunities. Ideal candidates will thrive in a fast-paced, client-focused environment, demonstrating strong interpersonal skills and reliability for evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer tools (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Be the welcoming first impression for every client and manage client scheduling.
• Support daily office operations and work with tax professionals.
• Collaborate with team members to ensure smooth client service.

Skills

Client service orientation

Interpersonal communication

Multitasking

Attention to detail

Scheduling knowledge

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Job description

H&R Block seeks a seasonal Client Service Professional / Receptionist to greet clients and handle scheduling. This in-person role supports daily office operations and partners with tax professionals.

Training is provided, and this position can lead to tax preparation or office leadership opportunities. Ideal candidates will thrive in a fast-paced, client-focused environment, demonstrating strong interpersonal skills and reliability for evenings and weekends during tax season.