Client Experience Specialist - In-Office Receptionist

H&R Block, Inc.; Neillsville (WI); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will work with a team of tax professionals to ensure a smooth client experience and confidentiality in handling sensitive information.

This role offers in-person work with opportunities to grow into tax preparation or office leadership as training and support are provided.

Formación

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.

Responsabilidades

• Greet clients and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Client-centric environment

Interpersonal communication

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will work with a team of tax professionals to ensure a smooth client experience and confidentiality in handling sensitive information.

This role offers in-person work with opportunities to grow into tax preparation or office leadership as training and support are provided.