Client Experience Specialist - In-Office Receptionist

H&R Block, Inc.; Hinton (WV); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block in the United States is seeking a Seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations. This in-person role serves as the first impression for clients and guides them to the right tax professional.

Responsibilities include greeting clients, handling check-ins, coordinating appointments, and maintaining a clean, organized office. Availability includes evenings and weekends during tax season to support busy periods.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and a professional client experience.
• Collaborate with tax professionals and staff for smooth daily operations.
• Handle confidential client information with discretion.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Microsoft Office

Team collaboration

Education

HS diploma or GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block in the United States is seeking a Seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations. This in-person role serves as the first impression for clients and guides them to the right tax professional.

Responsibilities include greeting clients, handling check-ins, coordinating appointments, and maintaining a clean, organized office. Availability includes evenings and weekends during tax season to support busy periods.