Client Experience Specialist - In-Person Reception

H&R Block, Inc.; Racine (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist who greets clients, schedules appointments, and supports daily office operations in person. You’ll be the first impression and connect clients with tax professionals.

You will handle check-ins, manage documents, maintain a tidy office, and work with a team of tax pros. Evening and weekend availability during tax season is required; training provided.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organized with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist who greets clients, schedules appointments, and supports daily office operations in person. You’ll be the first impression and connect clients with tax professionals.

You will handle check-ins, manage documents, maintain a tidy office, and work with a team of tax pros. Evening and weekend availability during tax season is required; training provided.