Client Experience Specialist — In-Office Receptionist

H&R Block, Inc.; Rising Sun (MD); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

401(k) Plan

Employee Assistance Program

Fitness center programs

Associate discount

Business Travel Accident Insurance

Associate Tax Prep benefit

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist for an in-person role. You will greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals.

This role offers training and a pathway into tax preparation or office leadership. Evening and weekend availability during tax season is required, with compensation aligned to the stated pay range.

Qualifications

• Experienced in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Able to multitask and manage competing priorities.
• Organized with attention to detail and follow-through.
• Comfort using basic programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Handle client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to support daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service experience

Interpersonal skills

Multitasking

Attention to detail

Computer literacy

Evening/weekend availability

Education

High school diploma/GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist for an in-person role. You will greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals.

This role offers training and a pathway into tax preparation or office leadership. Evening and weekend availability during tax season is required, with compensation aligned to the stated pay range.