Client Experience Specialist - In-Person Receptionist

H&R Block, Inc.; Hueytown (AL); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage scheduling in-office. You will support daily operations and coordinate with tax professionals to match clients with the right expert, contributing to a professional and efficient tax season experience.

The role is in-person, with training and support provided, and offers a path into tax preparation or leadership within a collaborative office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Client-facing experience

Interpersonal communication

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage scheduling in-office. You will support daily operations and coordinate with tax professionals to match clients with the right expert, contributing to a professional and efficient tax season experience.

The role is in-person, with training and support provided, and offers a path into tax preparation or leadership within a collaborative office environment.