In-Person Client Experience Specialist

H&R Block, Inc.; Goodyear (AZ); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage daily office operations in person. You will greet clients, handle check-in, schedule visits, and connect clients with the appropriate tax professional.

The role offers a fast-paced, client-centric environment with opportunities to grow into tax prep or office leadership, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage daily office operations in person. You will greet clients, handle check-in, schedule visits, and connect clients with the appropriate tax professional.

The role offers a fast-paced, client-centric environment with opportunities to grow into tax prep or office leadership, with availability for evenings and weekends during tax season.