Client Experience Specialist — In-Office Receptionist

H&R Block, Inc.; Crystal (MN); Vor Ort; USD 16.000 - 37.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of our Minnesota office. You will greet clients, manage schedules, and support daily operations in person during tax season.

This role offers hands-on experience with tax professionals, potential growth into tax preparation or leadership, and requires evening/weekend availability. Join a collaborative team focused on client service and accurate document handling.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication abilities.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Client service

Interpersonal skills

Multitasking

Attention to detail

Computer skills

Evenings & weekends availability

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of our Minnesota office. You will greet clients, manage schedules, and support daily operations in person during tax season.

This role offers hands-on experience with tax professionals, potential growth into tax preparation or leadership, and requires evening/weekend availability. Join a collaborative team focused on client service and accurate document handling.