Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; Spring Lake Park (MN); On-site; USD 16,000 - 37,000; Full time

Job summary

H&R Block in Minnesota is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role offers training and potential pathways into tax preparation or office leadership.

You will manage check-ins, schedule appointments, answer calls, and coordinate with tax professionals while safeguarding client information. Availability evenings and weekends during tax season is expected.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with follow-through.
• Proficient with basic computer programs (Office, Teams, scheduling tools).

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Scheduling coordination

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block in Minnesota is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role offers training and potential pathways into tax preparation or office leadership.

You will manage check-ins, schedule appointments, answer calls, and coordinate with tax professionals while safeguarding client information. Availability evenings and weekends during tax season is expected.