Receptionist & Client Services Specialist

H&R Block, Inc.; Minnetonka (MN); On-site; USD 16,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in Minnetonka, MN. You will manage scheduling, support daily office operations, and work with tax professionals on-site.

The role is in-person, with evenings and weekends during tax season, and can lead to opportunities in tax prep or office leadership with training and support.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with the team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication skills

Computer literacy

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in Minnetonka, MN. You will manage scheduling, support daily office operations, and work with tax professionals on-site.

The role is in-person, with evenings and weekends during tax season, and can lead to opportunities in tax prep or office leadership with training and support.