Client Experience Specialist — Flexible Schedule & Growth

Jackson Hewitt Tax Service Inc.; Greenville (SC); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Hourly pay + bonus

Flexible schedule

Identity theft protection

Corporate discount program

Earned wage access

BenefitHub rewards

Advancement opportunities

401(k) matching

Free tax training

Continuing tax education

Enrolled Agent materials reimbursement

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to be the welcoming face for our offices, delivering exceptional client experiences and providing essential support.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. No matter your background or experience level, we welcome you to join a team that values customer service, communication, and

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide essential support.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Job description

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to be the welcoming face for our offices, delivering exceptional client experiences and providing essential support.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. No matter your background or experience level, we welcome you to join a team that values customer service, communication, and