Client Experience Specialist (Flexible Schedule & Growth)

Jackson Hewitt - 1766; Clarksburg (WV); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay

Bonus package

Flexible schedule

ID Watchdog protection

Discount program

Earned wage access

BenefitHub rewards

401(k) matching

Tax training

Continuing tax education

PTIN registration

Job summary

Jackson Hewitt - 1766 is seeking a Client Service Associate to be the friendly face for our offices, delivering exceptional client experiences and providing essential support. You will engage with clients, confirm appointments, follow up with past and potential clients, and help distribute marketing materials during wait times.

No matter your background, we welcome you to grow with us in a welcoming, customer-service oriented environment that rewards initiative, communication, and reliability as

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

Skills

Interpersonal communication

Retail customer service

Basic computer skills

Troubleshooting

Sales experience

Job description

Jackson Hewitt - 1766 is seeking a Client Service Associate to be the friendly face for our offices, delivering exceptional client experiences and providing essential support. You will engage with clients, confirm appointments, follow up with past and potential clients, and help distribute marketing materials during wait times.

No matter your background, we welcome you to grow with us in a welcoming, customer-service oriented environment that rewards initiative, communication, and reliability as