Client Experience Associate - Flexible Schedule & Advancement

Jackson Hewitt - 1766; Middlesborough (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay + competitive bonus package

Flexible Schedule Options – Work that\

Job summary

Jackson Hewitt is seeking a Client Service Associate to greet clients, confirm appointments, and provide essential support at our offices. You will engage with customers, help with inquiries, and ensure a positive client experience during wait times.

Join our team to develop strong communication skills in a fast-paced retail/tax environment, with opportunities for advancement and a comprehensive benefits package. Training is provided to ensure success in a friendly, client-centric setting.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide friendly, helpful service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and staff.
• Keep clients engaged during wait times to ensure a positive experience.

Skills

Interpersonal skills

Communication skills

Customer service

Basic computer skills

Job description

Jackson Hewitt is seeking a Client Service Associate to greet clients, confirm appointments, and provide essential support at our offices. You will engage with customers, help with inquiries, and ensure a positive client experience during wait times.

Join our team to develop strong communication skills in a fast-paced retail/tax environment, with opportunities for advancement and a comprehensive benefits package. Training is provided to ensure success in a friendly, client-centric setting.