Client Service Specialist: Flexible Hours & Growth

Jackson Hewitt Tax Service Inc.; Beckley (WV); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Free uniforms

Signing bonus

Advancement opportunities

Training & development

401(k) matching

Performance bonus

Flexible schedule

Identity protection

Discount program

Earned wage access

BenefitHub discounts

Tax training

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to be the welcoming face in our offices, delivering exceptional client experiences and providing essential support.

You will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join a team that values excellent communication, strong relationships with clients, and opportunities for advancement.

Qualifications

• Excellent communication and interpersonal skills are required.
• Experience in a fast-paced retail environment is preferred.
• Willingness to learn and grow in a customer-focused role.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is a plus.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Provide essential front-desk support.

Skills

Excellent communication skills

Interpersonal skills

Retail experience

Customer service

Basic computer skills

Job description

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to be the welcoming face in our offices, delivering exceptional client experiences and providing essential support.

You will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join a team that values excellent communication, strong relationships with clients, and opportunities for advancement.