Client Experience Specialist | Flexible Schedule & Growth

Jackson Hewitt Tax Service Inc.; Richmond (KY); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Hourly pay

Flexible schedule

Identity theft protection

Corporate discounts

Earned wage access

Discount marketplace

Advancement opportunities

401(k) matching

Tax training & PTIN

Continuing tax education

PTIN reimbursement

Job summary

Jackson Hewitt - 1766 is seeking a Client Service Associate to be the friendly face for clients in our offices, ensuring exceptional client experiences and providing essential support. You will engage with clients, confirm appointments, and help keep clients engaged during wait times.

Ideal candidates have strong communication skills and experience in a fast-paced retail setting, with a willingness to learn and grow in a customer-focused role.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide essential support.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Strong interpersonal communication

Customer service

Tools

Basic computer proficiency

Job description

Jackson Hewitt - 1766 is seeking a Client Service Associate to be the friendly face for clients in our offices, ensuring exceptional client experiences and providing essential support. You will engage with clients, confirm appointments, and help keep clients engaged during wait times.

Ideal candidates have strong communication skills and experience in a fast-paced retail setting, with a willingness to learn and grow in a customer-focused role.