Client Experience Specialist

Jackson Hewitt Tax Service Inc.; South Charleston (WV); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Hourly pay + bonus

Flexible schedule

Identity theft protection

Discount program

Earned wage access

401(k) matching

Tax training

Continuing education

EA materials reimbursement

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to be the friendly face for customers in our offices and deliver exceptional client experiences.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. This role welcomes all work backgrounds and offers an opportunity for advancement, a flexible schedule, and paid training with potential bonuses.

Qualifications

• Strong interpersonal and communication abilities in a customer-facing role.
• Experience in a fast-paced retail environment is preferred.
• Basic computer skills and ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide exceptional service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Support the team to ensure smooth office operations.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer proficiency

Customer service experience

Job description

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to be the friendly face for customers in our offices and deliver exceptional client experiences.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. This role welcomes all work backgrounds and offers an opportunity for advancement, a flexible schedule, and paid training with potential bonuses.