Client Experience Specialist | Flexible Schedule & Growth

Jackson Hewitt - 1766; Lebanon (KY); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Hourly pay

Flexible Schedule Options – Work that…

Identity Theft Protection – ID Watchdo

Corporate discount program

Earned Wage Access

BenefitHub discounts

Advancement opportunities

401(k) matching

Tax training and PTIN registration

Continued tax education

EA materials reimbursement

Job summary

Jackson Hewitt - 1766 is seeking a Client Service Associate to welcome clients, assist with appointments, and provide essential support in a fast-paced office environment. You will actively engage with clients, distribute marketing materials, and help maintain a positive client experience from check-in to completion.

The role emphasizes strong communication, a customer-focused mindset, and the ability to work collaboratively with team members to support tax service delivery and client

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and troubleshooting ability.
• Willingness to learn and grow in a customer-focused role.
• Customer service or sales experience is a plus.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients to maintain engagement.
• Distribute marketing materials and answer inquiries during visits.
• Keep clients informed and engaged during wait times.

Skills

Interpersonal skills

Communication

Retail experience

Basic computer skills

Willingness to learn

Job description

Jackson Hewitt - 1766 is seeking a Client Service Associate to welcome clients, assist with appointments, and provide essential support in a fast-paced office environment. You will actively engage with clients, distribute marketing materials, and help maintain a positive client experience from check-in to completion.

The role emphasizes strong communication, a customer-focused mindset, and the ability to work collaboratively with team members to support tax service delivery and client