Client Experience Specialist

Confidential Careers; Tysons (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, life insurance

401(k) with company match

Training and growth opportunities

Team-friendly environment

Job summary

Confidential Careers in Tysons, Virginia is seeking a Client Service Coordinator to join a fun, fast-paced team in the hair and personal care industry. This is not a typical front desk role; you’ll be part of the client experience from the moment they walk in, helping create a welcoming environment and supporting clients through a personal journey.

You will welcome clients, answer calls, schedule appointments, process transactions, and collaborate with styling teams to keep the day running

Qualifications

• At least 1 year of customer service, hospitality, retail, salon, or medical office experience.
• Warm, professional communication with clients.
• Strong organization and time management.
• Comfort using scheduling, POS, or business software.
• Dependable and composed in busy environments.
• Enjoy helping people and working in a team.

Responsibilities

• Welcome clients and visitors with warmth and professionalism.
• Answer calls and help clients get information they need.
• Schedule and confirm appointments.
• Process transactions accurately.
• Partner with styling and service teams to keep the day running smoothly.
• Support retail and service opportunities.
• Assist clients with questions and appointment changes.
• Be part of a team that works closely together.

Skills

Customer service experience

Communication skills

Time management

Team player

Calm under pressure

Tools

Scheduling software

POS systems

Job description

Confidential Careers in Tysons, Virginia is seeking a Client Service Coordinator to join a fun, fast-paced team in the hair and personal care industry. This is not a typical front desk role; you’ll be part of the client experience from the moment they walk in, helping create a welcoming environment and supporting clients through a personal journey.

You will welcome clients, answer calls, schedule appointments, process transactions, and collaborate with styling teams to keep the day running