Client Experience Coordinator - Salon & Retail Support

HairClub For Men, Ltd.; Franklin (TN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid training

Paid vacation and holidays

Medical, dental, life insurance

401(k) with company match

Tuition reimbursement

Ongoing training

Growth opportunities

Job summary

Bosley HairClub is seeking a Client Service Coordinator to join a fast-paced team. You will play a key role in the client experience from greeting to post-visit support, working closely with styling and service staff to ensure smooth daily operations.

The role emphasizes strong People skills, organization, and comfort with scheduling and POS systems. A collaborative, customer-focused environment awaits with ongoing training and growth opportunities.

Qualifications

• At least one year of customer service, hospitality, retail, salon, medical office, or similar experience.
• Warm, professional communication skills.
• Strong organization and time management skills.
• Comfort using scheduling, point of sale, or business software.
• Dependable and able to stay composed in a busy environment.
• Someone who genuinely enjoys helping people and working as part of a team.

Responsibilities

• Welcome clients and visitors with warmth and professionalism.
• Answer calls and help clients get the information they need.
• Schedule and confirm appointments.
• Process transactions accurately.
• Partner with the styling and service teams to keep the day running smoothly.
• Help with retail and service opportunities.
• Support clients with questions, appointment changes, and general needs.
• Jump in where needed and be part of a team that works closely together.

Skills

Customer service

Hospitality

Teamwork

Organization

Time management

Communication

Scheduling software

POS / business software

Tools

Scheduling software

Point of Sale (POS)

Business software

Job description

Bosley HairClub is seeking a Client Service Coordinator to join a fast-paced team. You will play a key role in the client experience from greeting to post-visit support, working closely with styling and service staff to ensure smooth daily operations.

The role emphasizes strong People skills, organization, and comfort with scheduling and POS systems. A collaborative, customer-focused environment awaits with ongoing training and growth opportunities.