Client Experience Coordinator

HairClub; Franklin (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid training

Paid vacation, holidays and personal/p

Medical, dental, life insurance

401(k) with company match

Tuition reimbursement

Ongoing training and growth

Job summary

HairClub in Franklin, TN is seeking a Client Service Coordinator to deliver a welcoming client experience. You will greet clients, manage appointments, process transactions, and collaborate with styling and service teams to keep operations smooth.

The role emphasizes friendly communication, organization, and a genuine commitment to helping clients feel supported and valued in a fast-paced environment.

Qualifications

• At least 1 year in customer service, hospitality, retail, salon, medical office, or similar experience.
• Warm, professional communication skills.
• Strong organization and time management; comfortable using scheduling/ POS software.
• Dependable and able to stay composed in a busy environment.

Responsibilities

• Welcome clients and visitors with warmth and professionalism
• Answer calls and help clients get the information they need
• Schedule and confirm appointments
• Process transactions accurately
• Partner with the styling and service teams to keep the day running smoothly
• Help with retail and service opportunities
• Support clients with questions, appointment changes, and general needs
• Jump in where needed and be part of a team that works closely together

Skills

Customer service

Communication

Organization

Scheduling/POS software

Team player

Tools

Scheduling software

Point of sale (POS) systems

Job description

HairClub in Franklin, TN is seeking a Client Service Coordinator to deliver a welcoming client experience. You will greet clients, manage appointments, process transactions, and collaborate with styling and service teams to keep operations smooth.

The role emphasizes friendly communication, organization, and a genuine commitment to helping clients feel supported and valued in a fast-paced environment.