Client Experience Coordinator — Welcoming & Scheduling

HairClub; Delray Beach (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid training

Paid vacation

Health insurance

401(k) with match

Tuition reimbursement

Ongoing training and growth

Job summary

HairClub is seeking a Client Service Coordinator to join a dynamic team. You’ll greet clients, manage calls, and schedule appointments while supporting stylists and service teams to ensure a smooth daily flow.

The role emphasizes warm communication, organizational skills, and a genuine enjoyment of helping people in a fast-paced environment. Team collaboration and a client-focused mindset are key.

Qualifications

• At least one year of customer service, hospitality, retail, salon, medical office, or similar experience.
• Warm, professional communication skills.
• Strong organization and time management; comfortable with scheduling, POS, or business software.
• Dependable and able to stay composed in a busy environment.
• Enjoy helping people and working as part of a team.

Responsibilities

• Welcome clients and visitors with warmth and professionalism
• Answer calls and help clients get the information they need
• Schedule and confirm appointments
• Process transactions accurately
• Partner with the styling and service teams to keep the day running smoothly
• Help with retail and service opportunities
• Support clients with questions, appointment changes, and general needs
• Jump in where needed and be part of a team that works closely together

Skills

Customer service

Hospitality

Retail

Salon

Medical office

Communication skills

Tools

POS software

Scheduling software

Business software

Job description

HairClub is seeking a Client Service Coordinator to join a dynamic team. You’ll greet clients, manage calls, and schedule appointments while supporting stylists and service teams to ensure a smooth daily flow.

The role emphasizes warm communication, organizational skills, and a genuine enjoyment of helping people in a fast-paced environment. Team collaboration and a client-focused mindset are key.