Client Experience Coordinator - Welcoming & Scheduling

HairClub For Men, Ltd.; Tysons (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid training

Paid vacation

401(k) with company match

Tuition reimbursement

Medical, dental, life insurance

Job summary

HairClub For Men, Ltd. is seeking a Client Service Coordinator in Tysons Corner to join a fast-paced team in the hair and personal care industry. You will greet clients, manage calls, book appointments, process payments, and collaborate with service teams to ensure an exceptional client experience.

The role emphasizes warmth, professionalism, and teamwork in a busy salon-like environment, with opportunities to grow and contribute to client satisfaction.

Qualifications

• At least one year of customer service, hospitality, retail, salon, medical office, or similar experience.
• Warm, professional communication skills.
• Strong organization and time management skills.
• Comfort using scheduling, point of sale, or business software.
• Dependable and able to stay composed in a busy environment.
• Someone who genuinely enjoys helping people and working as part of a team.

Responsibilities

• Welcome clients and visitors with warmth and professionalism
• Answer calls and help clients get the information they need
• Schedule and confirm appointments
• Process transactions accurately
• Partner with the styling and service teams to keep the day running smoothly
• Help with retail and service opportunities
• Support clients with questions, appointment changes, and general needs
• Jump in where needed and be part of a team that works closely together

Skills

Customer service

Communication skills

Team player

Organization & time management

Education

High School or equivalent

Tools

Scheduling software

POS systems

Job description

HairClub For Men, Ltd. is seeking a Client Service Coordinator in Tysons Corner to join a fast-paced team in the hair and personal care industry. You will greet clients, manage calls, book appointments, process payments, and collaborate with service teams to ensure an exceptional client experience.

The role emphasizes warmth, professionalism, and teamwork in a busy salon-like environment, with opportunities to grow and contribute to client satisfaction.