Client Experience Receptionist (Evenings & Weekends)

H&R Block, Inc.; Fort Mill (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Fort Mill, SC is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-ins, and support daily office operations alongside tax professionals.

This in-person role starts with comprehensive training and offers a pathway into tax preparation or leadership. This seasonal position requires availability for evenings and weekends during tax season and provides hands-on experience in a busy tax office environment, with room to grow

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems; in-person receptionist duties.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organization

Attention to detail

Customer service mindset

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Fort Mill, SC is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-ins, and support daily office operations alongside tax professionals.

This in-person role starts with comprehensive training and offers a pathway into tax preparation or leadership. This seasonal position requires availability for evenings and weekends during tax season and provides hands-on experience in a busy tax office environment, with room to grow