Client Experience Specialist — In-Person Reception

H&R Block, Inc.; West Columbia (SC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block in West Columbia, SC seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will match clients with the right tax professional and maintain a professional, organized office environment.

The role requires excellent interpersonal skills, multitasking ability, and availability evenings/weekends during tax season. Prior receptionist or hospitality experience is helpful.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client-centric mindset

Interpersonal communication

Multitasking

Attention to detail

Basic computer skills

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in West Columbia, SC seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will match clients with the right tax professional and maintain a professional, organized office environment.

The role requires excellent interpersonal skills, multitasking ability, and availability evenings/weekends during tax season. Prior receptionist or hospitality experience is helpful.