Client Concierge & Office Coordinator – Tax Office

H&R Block, Inc.; Fort Mill (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in Fort Mill, SC. You will greet clients, answer calls, schedule appointments, and coordinate with tax professionals to match clients with the right expert.

This in-person role offers training and opportunities for growth into tax preparation or office leadership. Availability to work evenings and weekends during tax season is essential, and you will help

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Attention to detail

Verbal communication

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in Fort Mill, SC. You will greet clients, answer calls, schedule appointments, and coordinate with tax professionals to match clients with the right expert.

This in-person role offers training and opportunities for growth into tax preparation or office leadership. Availability to work evenings and weekends during tax season is essential, and you will help