Front Desk & Client Services Specialist — Evenings/Weekends

H&R Block, Inc.; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office in Charlotte, NC. You will manage scheduling, support daily operations, and assist tax professionals, with potential growth into tax prep or leadership through training and teamwork.

The role is in-person and requires strong client service, organization, and communication skills, including availability for evenings/weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multi-tasking

Organizational skills

Attention to detail

Basic computer skills

Education

High school diploma/GED or equivalent

Tools

MS Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office in Charlotte, NC. You will manage scheduling, support daily operations, and assist tax professionals, with potential growth into tax prep or leadership through training and teamwork.

The role is in-person and requires strong client service, organization, and communication skills, including availability for evenings/weekends during tax season.