Client Experience Coordinator - Salon

HairClub; Town of Colonie (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid training

Medical, dental, life insurance

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Job summary

Bosley HairClub is seeking a friendly Client Service Coordinator to welcome clients, manage appointments, and support a fast-paced team in Albany, NY. You’ll handle calls, transactions, scheduling, and retail opportunities while maintaining a warm, professional environment that helps clients feel cared for on their personal journeys.

The role offers a consistent schedule and paid training, plus benefits like medical/dental/life insurance and a 401(k) match, with ongoing development opportunities

Qualifications

• At least one year of customer service or related experience
• Warm, professional communication skills
• Strong organization and time management
• Comfort using scheduling and POS systems

Responsibilities

• Welcome clients and visitors with warmth and professionalism
• Answer calls and help clients get the information they need
• Schedule and confirm appointments
• Process transactions accurately
• Partner with styling and service teams to keep the day running smoothly
• Help with retail and service opportunities
• Support clients with questions, appointment changes, and general needs
• Jump in where needed and be part of a team that works closely together

Skills

Customer service

Hospitality experience

Warm communication

Organization

Scheduling software

Tools

POS systems

Business software

Job description

Bosley HairClub is seeking a friendly Client Service Coordinator to welcome clients, manage appointments, and support a fast-paced team in Albany, NY. You’ll handle calls, transactions, scheduling, and retail opportunities while maintaining a warm, professional environment that helps clients feel cared for on their personal journeys.

The role offers a consistent schedule and paid training, plus benefits like medical/dental/life insurance and a 401(k) match, with ongoing development opportunities