Client Experience Coordinator (Hair & Personal Care)

HairClub; City of Albany (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid training

Paid time off

Medical insurance

Dental insurance

Life insurance

401(k) with company match

Tuition reimbursement

Ongoing training

Supportive environment

Job summary

HairClub is seeking a Client Service Coordinator in Albany to welcome clients, manage scheduling, and support the day-to-day flow of the clinic. You’ll be the frontline touchpoint, ensuring a warm, professional environment and smooth client journeys.

Ideal candidates bring a year of relevant experience, strong interpersonal skills, and comfort with scheduling and POS systems. This role offers a dynamic, team-oriented workplace focused on client care and growth.

Qualifications

• Minimum 1 year in customer service, hospitality, retail, salon, medical office or similar.
• Warm, professional communication skills.
• Strong organization and time management skills; comfortable using scheduling, POS or business software.
• Dependable and able to stay composed in a busy environment.
• Enjoy helping people and working as part of a team.

Responsibilities

• Welcome clients and visitors with warmth and professionalism.
• Answer calls and help clients get the information they need.
• Schedule and confirm appointments.
• Process transactions accurately.
• Partner with styling and service teams to keep the day running smoothly.
• Help with retail and service opportunities.
• Support clients with questions, appointment changes, and general needs.
• Jump in where needed and be part of a team that works closely together.

Skills

Customer service

Communication skills

Time management

Team player

Professional demeanor

Tools

Scheduling software

Point of Sale (POS)

Business software

Job description

HairClub is seeking a Client Service Coordinator in Albany to welcome clients, manage scheduling, and support the day-to-day flow of the clinic. You’ll be the frontline touchpoint, ensuring a warm, professional environment and smooth client journeys.

Ideal candidates bring a year of relevant experience, strong interpersonal skills, and comfort with scheduling and POS systems. This role offers a dynamic, team-oriented workplace focused on client care and growth.