Client Service Coordinator

HairClub; Town of Colonie (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid training

Medical, dental, life insurance

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Job summary

Bosley HairClub is seeking a friendly Client Service Coordinator to welcome clients, manage appointments, and support a fast-paced team in Albany, NY. You’ll handle calls, transactions, scheduling, and retail opportunities while maintaining a warm, professional environment that helps clients feel cared for on their personal journeys.

The role offers a consistent schedule and paid training, plus benefits like medical/dental/life insurance and a 401(k) match, with ongoing development opportunities

Qualifications

• At least one year of customer service or related experience
• Warm, professional communication skills
• Strong organization and time management
• Comfort using scheduling and POS systems

Responsibilities

• Welcome clients and visitors with warmth and professionalism
• Answer calls and help clients get the information they need
• Schedule and confirm appointments
• Process transactions accurately
• Partner with styling and service teams to keep the day running smoothly
• Help with retail and service opportunities
• Support clients with questions, appointment changes, and general needs
• Jump in where needed and be part of a team that works closely together

Skills

Customer service

Hospitality experience

Warm communication

Organization

Scheduling software

Tools

POS systems

Business software

Job description

Albany
3 Wembley Ct
2nd Floor
Albany, NY 12205, USA

Description

Be the Reason Someone Feels Welcome.

Looking for a job where you can enjoy the people you work with, get to know your clients, and feel good about what you do?

We’re looking for a Client Service Coordinator to join a fun, fast paced team in the hair and personal care industry. This is not your typical front desk role. You’ll be part of the client experience from the moment they walk in, helping create a welcoming environment and supporting people through a very personal journey.

What You’ll Do

• Welcome clients and visitors with warmth and professionalism
• Answer calls and help clients get the information they need
• Schedule and confirm appointments
• Process transactions accurately
• Partner with the styling and service teams to keep the day running smoothly
• Help with retail and service opportunities
• Support clients with questions, appointment changes, and general needs
• Jump in where needed and be part of a team that works closely together

What We’re Looking For

• At least one year of customer service, hospitality, retail, salon, medical office, or similar experience
• Warm, professional communication skills
• Strong organization and time management skills
• Comfort using scheduling, point of sale, or business software
• Dependable and able to stay composed in a busy environmentSomeone who genuinely enjoys helping people and working as part of a team

Why You’ll Love It Here

• $20 per hour
• Consistent schedule and dependent hours
• Paid training
• Paid vacation, holidays, and personal days
• Medical, dental, life insurance, and more
• 401(k) with company match
• Tuition reimbursement
• Ongoing training and opportunities to grow
• A fun, supportive environment where your contribution matters

The best part? You’ll get to know your clients and play a role in helping them feel more confident.

If you’re organized, great with people, and ready for something more than a standard front desk job,

Bosley HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Bosley HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.