Client Experience Concierge - Front Desk & Admin

Opensity Solutions; Washington, Northern (District of Columbia, KY); Hybrid; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions in Washington, DC seeks a seasoned receptionist to be the welcoming face and voice of the firm. You will handle calls, greet guests, and provide administrative support while delivering exceptional customer service.

The ideal candidate has at least 5 years in a front desk or admin role in a professional office; legal experience is preferred but not required. Proficiency with Microsoft Office and conference room management is essential.

Qualifications

• Minimum 5 years of receptionist/front desk/administrative support experience in a professional office
• Legal experience is preferred but not required
• Excellent customer service and interpersonal skills
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite
• Ability to maintain confidentiality and exercise sound judgment

Responsibilities

• Welcome clients, visitors, vendors, and employees with warmth and professionalism
• Answer, screen, and direct calls efficiently
• Maintain a consistent in-person presence at the reception desk during core hours
• Create a positive first impression through exceptional service
• Schedule visitors with building security and issue guest badges
• Assist employees by directing inquiries to appropriate contacts
• Coordinate meeting logistics, room setups, and reservations
• Prepare and distribute daily and weekly reports

Skills

Customer service

Interpersonal skills

Organizational skills

Verbal and written communication

Microsoft Office

Conference room management

Discretion/confidentiality

Multitasking

Education

High school diploma or equivalent

Tools

Conference room management software

Job description

Opensity Solutions in Washington, DC seeks a seasoned receptionist to be the welcoming face and voice of the firm. You will handle calls, greet guests, and provide administrative support while delivering exceptional customer service.

The ideal candidate has at least 5 years in a front desk or admin role in a professional office; legal experience is preferred but not required. Proficiency with Microsoft Office and conference room management is essential.