Front Desk & Client Experience Pro (Legal)

Forrest Solutions LLC; Washington (District of Columbia); On-site; USD 63,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#INDHP

Job summary

Opensity Solutions is seeking a skilled receptionist to be the welcoming face of our organization in Washington, DC. The Legal Receptionist will handle calls, greet visitors, and perform administrative tasks to ensure smooth operations and outstanding service.

Ideal candidates bring 5+ years of front desk experience, exceptional customer service, and proficiency with MS Office. The role reports to the Lead Receptionist or Client Relations Manager and offers a comprehensive benefits package.

Qualifications

• Minimum of 5 years of receptionist/front desk experience in a professional office setting.
• Exceptional customer service and hospitality-first mindset.
• Strong organizational skills with the ability to manage multiple priorities independently.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with conference room management software.
• Ability to maintain confidentiality and exercise sound judgment with sensitive information.
• Professional appearance and dependable, service-oriented attitude.
• Strong attention to detail in a fast-paced environment.

Responsibilities

• Front Desk & Client Experience: Welcome clients, visitors, vendors, and employees with warmth and courtesy.
• Answer, screen, and direct incoming telephone calls accurately and efficiently.
• Maintain a consistent in-person presence at the reception desk during core business hours.
• Create a positive first impression by providing exceptional customer service to all guests.
• Schedule visitors with the building's security and issue guest badges.
• Serve as a resource for employees by answering questions or directing inquiries.
• Follow security and emergency procedures while assisting with visitor access and office safety.
• Schedule and confirm conference room and visitor office reservations.
• Coordinate meeting logistics, including room setup and preparation.
• Monitor visitor offices and shared spaces to ensure supplies are stocked and available.
• Communicate maintenance requests and facility concerns to the appropriate teams.
• Maintain the reception area to ensure it is clean, organized, and presentation-ready.
• Prepare and distribute daily reports; prepare weekly utilization and reservation reports.

Skills

Customer service

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Microsoft Office

Conference room management software

Confidentiality

Professional appearance

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Conference room management software

Job description

Opensity Solutions is seeking a skilled receptionist to be the welcoming face of our organization in Washington, DC. The Legal Receptionist will handle calls, greet visitors, and perform administrative tasks to ensure smooth operations and outstanding service.

Ideal candidates bring 5+ years of front desk experience, exceptional customer service, and proficiency with MS Office. The role reports to the Lead Receptionist or Client Relations Manager and offers a comprehensive benefits package.