Legal Front Desk Specialist — Client Experience

GBTS; Washington (District of Columbia); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a friendly and experienced receptionist to be the welcoming face of the organization in Washington, DC. You will handle calls, greet guests, and support administrative tasks, ensuring smooth daily operations and outstanding customer service.

The ideal candidate will manage the reception area during core business hours, issue guest badges, and coordinate meeting logistics with security and facilities teams, reporting to the Lead Receptionist or Client Relations

Qualifications

• Minimum of 5 years of experience in receptionist, front desk, or administrative support within a professional office environment; legal experience preferred.
• Exceptional customer service and interpersonal skills with a hospitality-first mindset.
• Strong organizational skills with the ability to manage multiple priorities independently.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with conference room management software.

Responsibilities

• Welcome clients, visitors, vendors, and employees with warmth, professionalism, and courtesy.
• Answer, screen, and direct incoming telephone calls.
• Maintain a consistent in-person presence at the reception desk during core business hours.
• Create a positive first impression by providing exceptional customer service to all guests.
• Schedule visitors with the building's security.
• Issue guest badges for firm visitors.
• Serve as a resource for employees by answering questions or directing inquiries to the appropriate contacts.
• Follow security and emergency procedures while assisting with visitor access and office safety.
• Schedule and confirm conference room and visitor office reservations.
• Coordinate meeting logistics, including room setup and preparation.
• Monitor visitor offices and shared spaces to ensure supplies remain stocked and available.
• Communicate maintenance requests and facility concerns to the appropriate teams.
• Maintain the reception area to ensure it is clean, organized, and presentation ready.

Skills

Customer service

Communication

Time management

Organizational skills

Verbal and written communication

Education

High school diploma or equivalent

Tools

Conference room management software

Microsoft Office Suite

Job description

Opensity Solutions is seeking a friendly and experienced receptionist to be the welcoming face of the organization in Washington, DC. You will handle calls, greet guests, and support administrative tasks, ensuring smooth daily operations and outstanding customer service.

The ideal candidate will manage the reception area during core business hours, issue guest badges, and coordinate meeting logistics with security and facilities teams, reporting to the Lead Receptionist or Client Relations